KY

KNOWLEDGE BASE

What can a Shared Access user see and do?

Most of what a Shared Access user can do is view-only, yet there are a few situations when they're allow to do more. Here's an overview:

What Shared Access users can do with delegated accounts

  • View-only:
    • Account summary, balance details, Money tracker and rewards balances.
    • Transaction history (excluding check and deposit slip images).
    • Statements for loans, lines of credit, lease, and investment accounts.
  • Create and manage nicknames in their profile.
  • Hide and un-hide accounts from their dashboard.
  • Include accounts in total assets and liabilities (Wealth delegates only).
  • Access our investments mobile app (when an investment account is delegated).
  • Access our trust mobile app (when a trust account is delegated).

What Shared Access users can't do with delegated accounts

  • Use mobile check deposit.
  • View full account numbers. Only the last four digits is available.
  • Intentionally overdraw an account.
  • Transactions between KY accounts and external accounts (e.g., external transfers, Zelle® or wire transfers).
  • Create, edit, or cancel recurring account transfers or payments.
  • Edit or cancel one-time transfers scheduled 30 days in advance or more.

Wealth and business account owners

If you have a Wealth or business account, you have options beyond what's listed above. This includes granting the Shared Access user transaction privileges, which allows them to:

  • Complete transfers between your accounts with KY. They can be one-time transfers or future-dated transfers (not to exceed 30 days in advance).
  • Schedule bill pay payments to existing external billers.
  • Edit or cancel any one-time pending or future-dated transfer they've made.

Business account owners

As a business account owner, you can give your delegate access to your monthly statements. This feature is only available for small business accounts.

  • If granted, your entire statement including your full account number will be viewable.
  • Your delegate can view all your statement history.
  • You can add or remove this access at any time.

More information

  • Business and personal accounts have separate mobile and online banking profiles. When an owner sends a Shared Access invitation, it's only valid for that specific banking profile. For example, if a business owner sends a Shared Access invitation, it's only good for that owner's business account profile, not their personal one.
  • Owners and administrators can review Shared Access user transactions within their digital banking. These are found in the Shared Access Manage Users dashboard.
  • We’ll send a letter when one of the below takes places:
    • A user is granted shared access.
    • Access levels have changed.
    • The access to certain money movement products has changed.
    • Daily limits are changed.